My at and t tv movie#
My at and t tv full#
My at and t tv tv#

Before AT&T took over, DirecTV was actually a great service to have. For a huge corporation like AT&T to not train and monitor their employees’ job performance is inexcusable in my opinion.

I really am disappointed with DirecTV customer Service. I justify the cost because I live in a rural area, and I have been a shut in for almost two years because of Covid.

My at and t tv tv#

This is really a high price to pay for just TV service on my Social Security income. He placed yet another order, and said I should receive my remote on 11/15 via either UPS or FedEx! I pay $91.18 a month for DirecTV, which includes High Definition, and a DVR with remote control. When I didn’t receive the remote on 11/13, I called DirecTV again, and got another rep who could not find a tracking number indicating the remote had been shipped.

I called DirecTV again on 11/12 to inquire, and got a rep who said she could not find a tracking number, so she would place another order and I should receive my remote on 11/13. This is merely about the customer service breaches and the tactics they use to force revenue. It's too bad because I did like the product offered. I really hope the potential customers of this company can see this and that current customer will also report their incredibly misleading and poor service. I told them I was glad it was being recorded because I may have to use their phone records when I contact my lawyer. Unacceptable!!! I know they are going to go after me for extra $ even though they were the ones that did not honor their agreement. At the end, a man named Mike-ID#**, read off a scripting card how I was going to return the equipment and, that I still had to pay for another couple of weeks because they could not pro-rate or stop the service for another 2 weeks. They kept the ring-around-the-sales department show going and I was on the phone for 2 hours. So, I replaced them and called to cancel their service. The next bill came with even more late charges, I paid the agreed amount. I did not call but paid that agreement amount only to see if they would honor the credits they said they would give me to bring the bill in line. The next bill came, and I had late fees attached to the bill on top of not receiving the agreed upon amount. I replied, 'call me back when I get the next bill and I'll let you know'. She then asked how would I rate her service. She said she would correct the problem with 'credits', and I explained to her that I would not pay an additional fee more than the agreement I was offered the month before.

My at and t tv full#

Also, a full month and billing cycle had passed. I called again and got the same runaround, even though the service rep could see the previous call, notes and agreement. The next month's bill arrived with no changes. It costs $69.99 a month the first year and $134.99 a month the second year.

My at and t tv movie#

Ultimate package: The Ultimate package add multiple premium channels and is designed for movie buffs.

Xtra package: The Xtra package is suited for sports fans and costs $64.99 a month the first year and $123.99 a month the second year.It costs $54.99 a month the first year and $109.99 a month the second year. Choice package: This package provides additional channels and on-demand selections.The plan costs $49.99 a month the first year and $92.99 a month the second year. Entertainment package: The entertainment package is a good choice for basic television use.Customers who cancel early must pay $15 a month for every remaining month of the contract, and there's a one-time activation fee of $19.95. The Choice, Xtra and Ultimate plans have an additional regional sports fee of $8.49 a month. Every package comes with a two-year agreement. AT&T TV packages include one year of HBO and access to HBO Max starting May 27, 2020.